• General Terms Overview of the services offered by BuraqWays Tours. Agreement to the terms when using the website, booking services, or engaging with the company. The right to modify terms without prior notice.

• Bookings and Payments Requirements for booking services, including necessary details (passport, visa, etc.). Payment terms, including accepted payment methods and payment deadlines. Deposit requirements and the policy for full or partial payments. Confirmation of bookings once payment is received.

• ancellation and Refund Policy Client’s right to cancel a booking and the associated fees or penalties. Refund eligibility based on the notice period for cancellations. Company’s right to cancel or amend bookings due to unforeseen circumstances (e.g., weather, safety concerns).

• Changes to Services Policy on amendments to bookings by clients (e.g., changes in dates, group size). Company’s right to make adjustments to itineraries or services if necessary. Communication process for any changes or cancellations by the company.

• Client Responsibilities Obligation to provide accurate personal information during the booking process. Compliance with visa, passport, and health requirements for the destination. Behavior expectations during tours, including respecting local laws and customs.

• Liability Limitations Disclaimer of liability for personal injury, illness, loss, or damage to personal belongings during the tour. Limitation of liability for delays or disruptions caused by third parties, including airlines, hotels, or tour operators. Company’s responsibility for ensuring the quality of service but not guaranteeing specific outcomes (e.g., weather conditions affecting an outdoor tour).

• Force Majeure Conditions under which the company is not liable for cancellations or changes caused by events outside its control (e.g., natural disasters, strikes, pandemics).

• Travel Insurance Recommendation or requirement for clients to have personal travel insurance covering medical expenses, cancellations, and lost luggage.

• Health and Safety Responsibility of clients to inform the company of any medical conditions, allergies, or special requirements before the trip. Health and safety guidelines during tours, including safety briefings for adventure activities (e.g., dune buggies, dhow cruises).

• Use of Personal Data Information on how client data is collected, stored, and used in accordance with data protection laws. Consent to share information with third-party providers (e.g., hotels, airlines) when necessary.

• Dispute Resolution Process for handling disputes or complaints, including contact details for customer support. Jurisdiction and applicable law (e.g., UAE law governing the agreement).

• Third-Party Services Disclaimer for services provided by third parties, such as hotels, airlines, or local tour operators. Company’s role as a facilitator and not being directly responsible for third-party services.

• Age Restrictions Minimum age requirements for certain services or activities (e.g., for adventure tours or transport services).

• Special Offers and Promotions Terms governing the use of discounts, special offers, and promotional deals, including expiration dates and limitations.

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